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Food Safety & Hygiene Level 1 (For beginners)

Is intended to provide learners with a basic understanding of the essentials of food safety and hygiene in a domestic setting.

On completion of training the learner will understand:

  • Food safety and hygiene terminology.
  • How terminology relates to food preparation and service.
  • The consequences of poor food safety and hygiene practices.
  • The importance of good personal hygiene.
  • Correct cleaning and sanitation techniques.
  • How to identify and control food safety hazards.

Infection Control

Is intended to provide learners with an understanding of healthcare associated infections and prevention at work.

On completion of training the learner will understand:

  • Basic microbiology.
  • How micro-organisms are spread.
  • Standard infection control measures.
  • The importance of correct hand hygiene.
  • The impact of M.R.S.A. and Norovirus.
  • Prevention of health care associated infections.

Medication Awareness

Is intended to provide learners with an understanding of different types of classification and forms of medication at work.

On completion of training the learner will understand:

  • Different types of medication.
  • Techniques for administering medication.
  • Storage and disposal of medication.
  • Recording administration of medication.
  • Individual rights when managing medication.

Safe Use of Insulin

Is intended to provide learners with an understanding and awareness of the safe and effective use of insulin.

On completion of training the learner will understand:

  • The range of insulin medication available.
  • The different types of insulin injection devices.
  • Possible side effects of insulin therapy.
  • Insulin treatment side effect management.

Managing Hypoglycaemia

Is intended to provide learners with an understanding of how to manage and reduce the impact of hypoglycaemia episodes.

On completion of training the learner will understand:

  • The risk factors of hypoglycaemia.
  • Signs and symptoms of hypoglycaemia.
  • Effective and safe treatment of hypoglycaemia.
  • Prevention of hypoglycaemia episodes.

Insulin Delivery Services

Is intended to provide learners with an understanding of the different types of devices available for the administration of insulin.

On completion of training the learner will understand:

  • Insulin syringes and their use.
  • The use of insulin pen devices.
  • Insulin pump devices.
  • Safe storage and disposal of sharps.

Non Insulin Therapies

Is intended to provide learners with an understanding of different
therapies for treating type 2 diabetes.

On completion of training the learner will understand:

  • The different types of non insulin therapies.
  • Situations where non insulin therapies can be used.
  • Contraindications and side effects of non insulin therapies.
  • Effective and safe use of non insulin therapies.

Child Accident Prevention

Is intended to provide learners with an understanding of the high risk of unintentional child accidents and accident preventative measures.

On completion of training the learner will understand:

  • Significance of child accidents.
  • Child accident risk factors.
  • Accident preventative measures.
  • Treatment of child accidents.

Childhood Obesity and HENRY

Is intended to provide learners with an understanding of childhood obesity
and HENRY (Health, Exercise, Nutrition for the Really Young).

On completion of training the learner will understand:

  • Healthy eating patterns for children.
  • Childrens food and nutrition.
  • Healthy lifestyles for children.
  • Adopting parenting lifestyle strategies.

The Autism Spectrum

Is intended to provide learners with an understanding of the main
characteristics of behaviour on the autism spectrum.

On completion of training the learner will understand:

  • Behavioural characteristics on the autism spectrum.
  • The triad of impairment and range of the spectrum.
  • Differences of understanding languages.
  • The need to backup spoken language visually.

The Connected Baby

Is intended to provide learners with an understanding of how young
brains develop and why relationships are so crucial.

On completion of training the learner will understand:

  • The processes of brain development.
  • Major periods of brain development.
  • Importance of relationships in early years.
  • The importance of hormones and emotional experiences.

Early Child Development

Is intended to provide learners with an understanding of the main issues
of early child development.

On completion of training the learner will understand:

  • The theoretical concepts linked to child development.
  • How to evaluate information relating to development.
  • Factors which effect development in a child.
  • Ways which children develop secure relationships.

Safeguarding Children

Is intended to provide learners with an understanding of the types of
abuse and neglect a child might experience.

On completion of training the learner will understand:

  • How to identify signs of abuse or neglect.
  • Correct course of action to be taken.
  • The importance of record keeping.
  • Dealing with disclosures of abuse or neglect.

Food Allergy Awareness

Is intended to provide food handlers with an understanding of the importance of providing consumers with accurate information regarding the presence of one or more of the 14 named food allergens.

On completion of training the learner will understand:

  • What is food allergy.
  • The effects of food allergens on allergy sufferers.
  • The law regarding pre-packed food allergen labelling.
  • The law regarding allergen information on loose unwrapped food.
  • How to prevent allergen cross contamination.

Food Safety & Hygiene Level 2 (Catering)

Is intended to provide food handlers with an understanding of the importance of food safety and hygiene standards at work.

On completion of training the learner will understand:

  • The application of food saftey and hygiene standards.
  • Food handlers responsibilities.
  • Effects of food borne ilnesses.
  • Implementing a HACCP based food safety management system.
  • How to prevent food contamination.
  • Safe food storage and temperature control.
  • How food is contaminated.

Food Safety & Hygiene Level 2 (Retail)

Is intended to provide retailers with an understanding of food safety and hygiene standards at work.

On completion of training the learner will understand:

  • Types of food contamination.
  • Correct storage and temperature of displayed food at point of sale.
  • How to prevent food contamination occuring.
  • Food pests and pest control.
  • The effects of food Borne illness.
  • Safe handling of food at point of sale.

Food Safety & Hygiene Level 2 (Manufacturing)

Is intended to provide food manufacturers with an understanding of how to ensure compliance with food safety manufacturing.

On completion of training the learner will understand:

  • Food safety and hygiene manufacturing terminology.
  • Food borne illnesses associated with processed manufactured food.
  • Laws governing food manufacturing from farm to fork.
  • How to identify and control food safety hazards in manufacturing.
  • Preserving and storing manufactured food safely.
  • The selection and correct wearing of protective work-wear.
  • The importance of premises and equipment maintenance.
  • Implementing a HACCP based food safety management system.

Food Safety & Hygiene Level 3 (Supervisors)

Is intended to provide Supervisors with an understanding of how they should monitor food safety and hygiene procedures at work.

On completion of training the learner will understand:

  • The importance of establishing food safety procedures.
  • Why adherence to food safety procedures should be monitored.
  • How to ensure food handlers comply with procedures.
  • How to identify and control foody safety hazards.
  • How to implement a HACCP based food safety management system.

H.A.C.C.P. Level 2

Is intended to provide food handlers at all levels with an understanding of the importance of implementing HACCP based on a food safety management system at work.

On completion of training the learner will understand:

  • The importance of HACCP in a food business operation.
  • Developing pre-requisite programs.
  • Formulating and developing a HACCP system.
  • Determining critical control points and limits.
  • Monitoring of critical control points.
  • Corrective actions verification and review of HACCP plan.

Food Nutrition & Specialist Diets

Is intended to provide food producers with an understanding of the nutritional effects of recipes ingredients and menus on health.

On completion of training the learner will understand:

  • How to plan and produce healthy nutritional meals.
  • The effects of processing on the nutritional value of food.
  • How to cater for the dietary requirements of specialist groups.
  • The effects of processing on the nutritional value of food.
  • How to provide nutritional information for vulnerable groups.
  • The importance of accurate food nutritional value labelling.

Manual Handling

Is intended to provide learners with an understanding of how to prevent injuries from manual handling activities at work.

On completion of training the learner will understand:

  • Why manual handling tasks should be carried out safely.
  • Manual handling legal responsibilities for employers and employees.
  • Anatomy and functions of a human spine.
  • How manual handling injuries can be avoided.
  • Key considerations before carrying out manual handling tasks.

Slips Trips Falls

Is intended to provide learners with an understanding of how to prevent accidents from slips trips and falls at work.

On completion of training the learner will understand:

  • The causes of slips treps and falls.
  • Injuries caused by slips trips and falls.
  • How to avoid accidents from slips trips and falls.
  • The law governing slips trips and falls.
  • Slips trips and falls risk assessment.

Fire Safety

Is intended to provide learners with an understanding of how to prevent and deal with an outbreak of fire at work.

On completion of training the learner will understand:

  • How to deal effectively with an outbreak of fire.
  • Safe action in the event of an outbreak of fire.
  • Fire precautions and emergency evacuation procedures.
  • Fire safely regulations.

Risk Assessment

Is intended to provide learners with an understanding of how to undertake risk assessments of work environments and activities at work.

On completion of training the learner will understand:

  • Hazard identification.
  • Risk evaluation.
  • Implementation of risk control measures.
  • Communicating hazards and risk control measures.
  • Monitoring and reveiwing assessments.

Hazardous Substances (COSHH)

Is intended to provide learners with an understanding of how to prevent illness or injury from exposure to hazardous substances at work.

On completion of training the learner will understand:

  • Employers responsibilitys under COSHH regulations.
  • Consequences of unprotected exposure.
  • Benefits of compliance with regulations.

First Aid

Is intended to provide learners with an understanding of how to act effectively in the event of an incident requiring first aid assistance at work.

On completion of training the learner will understand:

  • What to do on arrival at the scene of an incident.
  • How to assess the situation.
  • The key processes to follow.
  • The importance of recovery position.
  • Applying the recovery position.

Legionnaires Disease

Is intended to provide learners with an understanding of legionnaires disease and potential consequences of an outbreak at work.

On completion of training the learner will understand:

  • The implications of an outbreak of legionnaires disease.
  • How an outbreak can accur in waters systems.
  • Requirements to comply with regulations.
  • Safe water handling.
  • Risk identification.

Lone Working

Is intended to provide learners with an understanding of how to minimise risk and keep safe when alone at work.

On completion of training the learner will understand:

  • What is meant by lone working.
  • Employer and employee responsibilities.
  • Lone working risk assessment.
  • Safety precautions when working alone.

Health & Safety at Work

Is intended to provide learners with an understanding of the importance of ensuring compliance with health & safety regulations at work.

On completion of training the learner will understand:

  • Risk assessment and accident prevention.
  • Accident investigation and reporting.
  • How to develop a safe workplace environment.
  • How to control workplace hazards.

Safe Welding

Is intended to provide an understanding of the safety issues associated with welding at work.

On completion of training the learner will understand:

  • Different types of welding.
  • Welding personal protective equipment.
  • Safe welding procedures.
  • First aid for welding injuries.

Compressed Air

Is intended to provide learners with an understanding of how to work safely with compressed air at work.

On completion of training the learner will understand:

  • Hazards associated with compressed air.
  • Specific blow gun hazards.
  • The use of personal protective equipment.
  • Employer and employee responsibilities.
  • Safe working practices.

Portable Appliance Testing

Is intended to provide learners an understanding of the importance of ensuring the safety of electrical equipment at work.

On completion of training the learner will understand:

  • The stages of portable appliance testing.
  • Differences between class 1 and class 2 appliances.
  • Pass standards for appliance testing.
  • Hazards associated with electrical appliance testing.

Display Screen Equipment

Is intended to provide learners an understanding of the importance of correct posture when operating display screen equipment at work.

On completion of training the learner will understand:

  • The risks associated with Display Screen Equipment.
  • The importance of good posture.
  • Organising workstations to help avoid risk.
  • How to position screens correctly.
  • the importance of activity changes and breaks.

IOSH Working Safely

Is intended to provide learners an understanding of the importance-of health and safety essentials at work.

On completion of training the learner will understand:

  • The principals of working safely.
  • Understanding hazards and the risks assessments.
  • Common hazards and there perversion.
  • How to improve safety performance.
  • Protecting the environment.

Role of Managers

Is intended to provide managers with an understanding of how to identify
the key management competencies and leadership skills at work.

On completion of training the learner will understand:

  • Key competencies required of a manager.
  • The difference between managing and leadership.
  • Different stages of team development.
  • How to identify different team roles and responsibilities.

Time Management

Is intended to provide learners with an understanding of how to improve
their time management skills at work.

On completion of training the learner will understand:

  • The importance of good time management.
  • Factors which effect time management.
  • Techniques which improve time management.
  • How to analyse time management.
  • Challenges which effect time management.
  • Time management planning.
  • Time management and motivation.

Effective Meetings

Is intended to provide managers with an understanding of how to plan
and manage professional effective productive meetings at work.

On completion of training the learner will understand:

  • How to manage and chair meetings effectively.
  • Effective meeting negotiation skills.
  • Meeting dynamics recognition.
  • Effective intervention techniques.
  • Essential factors for successful productive meetings.

Discipline and Grievance

Is intended to provide managers with an understanding of how to manage
disciplinary and grievance matters at work.

On completion of training the learner will understand:

  • The difference between a grievance and a disciplinary issue.
  • How to investigate a disciplinary matter.
  • How to conduct a disciplinary interview meeting.
  • Different levels and degrees of discipline.
  • The right of appeal and individuals rights.
  • Importance of notes records.
  • How to respond appropriately to grievance.

Managing Attendance

Is intended to provide managers with an understanding of absence
prevention and effective attendance management at work.

On completion of training the learner will understand:

  • Employment rights and responsibilities.
  • Health and wellbeing in employment.
  • Returning to work following absence.
  • Employee assistance programmes.

Managing Stress

Is intended to provide managers with an understanding of what stress is
and how it can influence well being and performance work.

On completion of training the learner will understand:

  • How to identify signs of stress.
  • Factors which effect wellbeing.
  • The effects of psychological problems.
  • Effective management of stress.

Understanding the Role of the Manager

Is intended to provide managers with an understanding of how to identify
key management competencies and leadership skills at work.

On completion of training the learner will understand

  • The role of a manager.
  • Key competencies required of a manager.
  • The difference between managing and leadership.
  • Different stages of team development.
  • How to identify different team roles and responsibilities.
  • How to manage effectively.

Time Management

Is intended to provide learners with an understanding of how to improve
their time management skills at work.

On completion of training the learner will understand:

  • The importance of good time management.
  • Factors which effect time management.
  • Techniques which improve time management.
  • How to analyse time management.
  • Challenges which effect time management.
  • Time management planning.

How to Manage Effective Meetings

Is intended to provide managers with an understanding of how to plan
and manage professional effective productive meetings at work.

On completion of training the learner will understand:

  • The importance of effective meetings.
  • How to manage and chair meetings effectively.
  • Effective meeting negotiation skills.
  • Meeting dynamics recognition.
  • Effective intervention techniques.
  • Essential factors for successful productive meetings.

How to Develop an Effective Induction

Is intended to provide managers with an understanding of how to plan
and implement an effective induction program for employees at work.

On completion of training the learner will understand:

  • The importance of inducting new employees.
  • How induction promotes understanding.
  • Key outcomes of an effective induction program.
  • Induction program essential elements.
  • Different stages of an induction program.
  • Induction program checklist.

How to Manage Capability

Is intended to provide managers with an understanding of how to tackle
performance related problems at work.

On completion of training the learner will understand:

  • The purpose of capability management.
  • Features of capability procedures.
  • Implementing capability procedures.
  • The importance of preventative action.
  • Questioning and interviewing techniques.
  • Setting objectives.

How to Manage Coaching

Is intended to provide managers with an understanding of key coaching
principals and different coaching models at work.

On completion of training the learner will understand:

  • The important role of coaching for success.
  • Support and self support coaching.
  • The key coaching principals.
  • Different coaching techniques.
  • The value of coaching.
  • Introducing a coaching culture.

How to Delegate Effectively

Is intended to provide managers with an understanding of how to
delegate effectively at work.

On completion of training the learner will understand:

  • Why delegation is so important.
  • What is meant by effective delegation.
  • Tasks suitable for delegation.
  • Different levels of delegation.
  • Effective delegation.
  • Effective delegation techniques.

How to Manage Performance Reviews

Is intended to provide managers with an understanding how to conduct
effective performance reviews at work.

On completion of training the learner will understand:

  • Why performance reviews are so important.
  • What performance reviews are.
  • How to carry out effective performance reviews.
  • How to set clear goals and objectives.
  • Preparation and planning performance review.
  • Conducting performance review meetings.

Rewarding and Recognising Your Team

Is intended to provide managers with an understanding of how to
develop and manage rewards schemes at work.

On completion of training the learner will understand:

  • Risk associated with designing a pay strategy.
  • The importance of meaningful reward and recognition.
  • Determining most suitable reward packages.
  • Different types of financial reward.
  • Range of benefit options.
  • What motivates your team.

Customer Care

Is intended to provide managers with an understanding of how to ensure
the highest standards of customer care at work.

On completion of training the learner will understand:

  • What is meant by good customer care.
  • The impact of poor customer care.
  • Developing a customer care program.
  • Customer care programme implementation.
  • Customer care procedures.
  • Handling customer complaints.

Standard Operating Procedures (SOP)

Is intended to provide managers with an understanding of the theory and
implementation of standing operating procedures at work.

On completion of training the learner will understand:

  • What a standing operating procedure is.
  • The value of standard operating procedures.
  • Implementing standard operating procedures.
  • Standard operating procedures training.
  • Control of standard operating procedures documentation.
  • How to write standard operating procedures.

Process Flow Analysis

Is intended to provide managers with an understanding of how to
understand conditions of any process at work.

On completion of training the learner will understand:

  • The benefits of process flow analysis.
  • Implementing visual management techniques.
  • Making processes understandable.
  • Utilising process flow analysis for improvement.
  • Process flow pitfalls.
  • Process flow action plans.

Visual Management

Is intended to provide managers with an understanding of how to use
visual aids and signals to streamline any process at work.

On completion of training the learner will understand:

  • What is meant by visual management.
  • The benefits of utilising visual management.
  • Understanding the lean principals.
  • The elimination of waste.
  • Improved communications.
  • Implementing visual management systems.

Problem Solving

Is intended to provide managers with an understanding of how to solve
both simple and complex problems at work.

On completion of training the learner will understand:

  • The concept of problem solving.
  • Creating a problem solving statement.
  • Different problem solving techniques.
  • Understanding root cause analysis.
  • Understand error proofing theory.
  • Failure mode effects analysis (FMEA).

How to Manage Discipline and Grievance

Is intended to provide managers with an understanding of how to plan
and implement an effective induction program for employees at work.

On completion of training the learner will understand:

  • The difference between a grievance and a disciplinary issue.
  • How to investigate a disciplinary matter.
  • How to conduct a disciplinary interview meeting.
  • Different levels and degrees of discipline.
  • The right of appeal and individuals rights.
  • Importance of notes records.

Managing Attendance

Is intended to provide managers with an understanding of absence prevention and effective attendance management at work.

On completion of training the learner will understand:

  • The importance of monitoring absence.
  • How to manage absence.
  • Employment rights and responsibilities.
  • Health and wellbeing in employment.
  • Returning to work following absence.
  • Employee assistance programmes.

Managing Stress and Pressure

Is intended to provide managers with an understanding of what stress is
and how it can influence wellbeing and performance at work.

On completion of training the learner will understand:

  • What is stress.
  • The effects of stress on individuals.
  • How to identify signs of stress.
  • Factors which effect wellbeing.
  • The effects of psychological problems.
  • Effective management of stress.

How to Manage Recruitment and Selection

Is intended to provide managers with an understanding of effective
recruitment and selection at work.

On completion of training the learner will understand:

  • Selection methods.
  • Advantages and disadvantages of selection methods.
  • Attracting the right candidates.
  • Making a job offer.
  • Job, task, process analysis.
  • Job description creation.

How to Manage Redundancy

Is intended to provide managers with an understanding of when a
redundancy situation exists at work.

On completion of training the learner will understand:

  • What constitutes a redundancy.
  • Redundancy consultation process.
  • Selection criteria for redundancy.
  • Transparency and redundancy.
  • Selection for redundancy.
  • Way of preventing possible redundancy.

How to Manage Retirement

Is intended to provide managers with an understanding of how to manage
retirement at work.

On completion of training the learner will understand:

  • Deciding on retirement.
  • How to manage retirement.
  • The law and retirement.
  • Retirement support.
  • Pension schemes and retirement.
  • Succession planning.

How to Manage Through Change

Is intended to provide managers with an understanding of how to manage
change at work.

On completion of training the learner will understand:

  • Why managing change is important.
  • Changes which effect individuals.
  • Reactions to change.
  • The difference between change and transition.
  • Resistance to change.
  • Managing change effectively.

How to Manage Working Parents

Is intended to provide managers with an understanding of the need for a
good work life balance for parents at work.

On completion of training the learner will understand:

  • The needs of working parents.
  • Developing family policies and flexible working.
  • Maternity rights.
  • Leave options for working parents.
  • Benefits of flexible working.
  • Applying practicalities to working parents.

Confidentiality in the Workplace

Is intended to provide managers with an understanding for the need for
respecting confidentiality at work.

On completion of training the learner will understand:

  • The meaning of confidentiality.
  • Why confidentiality is so important.
  • Security and the confidentiality bubble.
  • The key requirements of confidentiality.
  • Creating a confidentiality service.
  • The consequences of breaching confidentiality.

How to Manage Conflict

Is intended to provide managers with an understanding of the importance
of managing conflict constructively at work.

On completion of training the learner will understand:

  • How to respond to conflict.
  • The causes of conflict.
  • Conflict resolution through mediation.
  • The requirement of impartiality.
  • Alternatives to mediation.
  • Skills and qualities required for mediation.

Data Protection at Work

Is intended to provide managers with an understanding of the
requirements of data protection legislation at work.

On completion of training the learner will understand:

  • The key definitions relating to data protection.
  • The purpose of data protection regulations.
  • Key principals of data protection.
  • Enforcement of data protection regulations.
  • Consequences of breaches of regulations.
  • Sectoral data protection concerns.

Social Media for Business

Is intended to provide managers with an understanding of the
effectiveness of successful social media campaigns at work.

On completion of training the learner will understand:

  • What social media is.
  • Business benefits of social media.
  • How to get started.
  • Different ways of using social media.
  • How to deliver successful campaigns.
  • Measuring the return from social media.

I.T. Skills – Managing Information

Is intended to provide managers with an understanding of the importance
of developing and utilising digital information technology at work.

On completion of training the learner will understand:

  • The business benefits of digital technology.
  • Requirement to develop in house digital skills.
  • The economic opportunity of digital technology.
  • Future of digital technology.
  • Investment requirements.
  • Return of investment in digital technology.

Gender Awareness

Is intended to provide managers with an understanding of the difference
between sexual orientation and gender identity at work.

On completion of training the learner will understand:

  • The diversity of sexual orientation.
  • How prejudice and discrimination occurs.
  • The effects of prejudice and discrimination.
  • Gender awareness equality legislation.
  • Ways of providing a non-discriminatory environment.
  • Gender awareness best practice guidelines.

How to Develop Organisational Culture

Is intended to provide managers with an understanding of ensuring a
culture of openness and trust at work.

On completion of training the learner will understand:

  • The term organisational culture.
  • Benefits of a positive culture.
  • The influence of management on culture.
  • Ways by which management influence culture.
  • Safeguarding whistleblowers.
  • Different stages of a changing culture.

Equality and Diversity at Work

Is intended to provide managers with an understanding of what is meant
by equality and diversity at work.

On completion of training the learner will understand:

  • What is meant by equality and diversity.
  • Understanding diversity.
  • The laws governing equality and diversity.
  • How laws are applied.
  • Steps to be taken to ensure compliance.
  • Promotion of best practice.

How to Manage Volunteers

Is intended to provide managers with an understanding of how to
successfully manage volunteers at work.

On completion of training the learner will understand:

  • How to recruit and manage volunteers.
  • The importance of supporting volunteers.
  • Motivation and retention of volunteers.
  • Volunteers policies and procedures.
  • Difference between volunteers and employees.
  • Regulations governing volunteers.

Equal Opportunities and the Law

Is intended to provide managers with an understanding of the necessity
to ensure equal opportunities at work.

On completion of training the learner will understand:

  • Regulations governing equal opportunities.
  • Ensuring equal opportunities for everyone.
  • Issues relating to equal opportunities.
  • Disabilities, race, gender discrimination.
  • Age status and personal history.
  • Benefits of promoting equal opportunities.

Managing Learning and Development

Is intended to provide managers with an understanding of the importance
of effectively managing learning and development at work.

On completion of training the learner will understand:

  • Learning and development pays dividends.
  • How to manage learning and development.
  • Different ways individuals learn.
  • How to create development plans.
  • Establishing and setting effective goals.
  • The benefits of evaluating feedback.