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Customer Care

August 21, 2015 | biocare

Is intended to provide managers with an understanding of how to ensure
the highest standards of customer care at work.

On completion of training the learner will understand:

  • What is meant by good customer care.
  • The impact of poor customer care.
  • Developing a customer care program.
  • Customer care programme implementation.
  • Customer care procedures.
  • Handling customer complaints.