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How to Manage Conflict

August 21, 2015 | biocare

Is intended to provide managers with an understanding of the importance
of managing conflict constructively at work.

On completion of training the learner will understand:

  • How to respond to conflict.
  • The causes of conflict.
  • Conflict resolution through mediation.
  • The requirement of impartiality.
  • Alternatives to mediation.
  • Skills and qualities required for mediation.